As a member of The American Boarding
Kennels Association, I recognize that, in order to fulfill my obligations to the
animals in my care, to my customers, to the boarding kennel industry, and to my
community, both my business and my personal life must be governed by honorable
standards, therefore, I solemnly pledge:
1. To provide conscientious care for the animals entrusted to me, being
constantly attentive to their security, safety and well-being, and to place
their welfare above all other business considerations.
2. To take every opportunity to learn more about my profession and to improve my
services.
3. To deal honestly and fairly with the public, and to avoid misrepresentation
of my services.
4. To respect the confidence of every customer served.
5. To place service to my customers and to the boarding kennel industry above
personal gain.
6. To avoid unfair competitive practices, any slander or defamation of my
competitors, and actions or business practices which would result in dishonor
upon or distrust of my competitors or of the boarding kennel industry in
general.
7. To support my association, its policies and programs, and to participate as
fully as possible in its activities.
8. To be respectful of, and to cooperate with the other professions and trades
which operate within the pet industry, in every way consistent with my other
responsibilities.
9. To obey all applicable Federal, State and local laws governing animal care.
10. To operate my business in such a manner as to reflect honor upon the
boarding kennel industry within my local community.
11. To encourage responsible pet ownership, and to promote, especially through
the charitable programs of ABKA, an increase public awareness and acceptance of
humane and noble animal programs.
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1. We will deal honestly, fairly, and respectfully with the
public, and will put the welfare of our boarders and service to our customers
above personal gain.
2. We will honor our commitments to our customers, whether they are made in our
advertising, or in person, and will avoid inaccurate or misleading claims about
the care which we provide.
3. We will respect the confidential nature of our kennel/client relationship,
and will not release client information to unauthorized individuals.
4. We will strive to maintain and advance the professional competence of our
staff by taking advantage of the educational opportunities available to us.
5. We will endeavor to resolve any disputes which might arise in a fair,
amicable and professional manner.
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